Frequently Asked Questions

1. Are items in your online store also available in-store?

Yes! Everything that is available online is available in our San Jose store. 

2. Can I use a store credit online?

Yes! Please email us at [email protected]. We will locate your credit in our system and create a code for you to use. 

3. Can I pick up my "in-store pickup" order right away?

We will send you a text message and email when it's available for pickup. 

4. What are your store hours?

Currently, our store hours have changed due to COVID-19. Once we go back into full operation, our store hours will be

Tuesday - Saturday: 10 am - 4:00 pm

Closed for local and federally recognized holidays

5. Can I return a purchase or exchange an item?

Due to the Coronavirus (COVID-19), the Nefertiti Beauty Supply and Salons are NOT accepting merchandise returns or exchanges until further notice. We apologize for any inconvenience to you. Your safety, as well as the safety of our staff, is our greatest concern. We will notify you once we resume normal returns and exchanges.